Ai News

Cognitive Automation: Augmenting Bots with Intelligence Another important use case is attended automation bots that have the intelligence to guide agents in real time. Splunk provided a solution to TalkTalk and SaskTel wherein the entire backend can be handled by the cognitive Automation solution so that the customer receives a quick solution to their problems. […]

7 Best Use Cases of Cognitive Automation This provides thinking and decision-making capabilities to the automation solution. The human brain is wired to notice patterns even where there are none, but cognitive automation takes this a step further, implementing accuracy and predictive modeling in its AI algorithm. Middle managers will need to shift their focus